FAQ
Quick answers about supported image formats, GPS sorting, and TestFlight beta invitations.
Documentation & Guides
Detailed documentation on EXIF metadata parsing, HEIC conversion, and folder structures.
Troubleshooting
Step-by-step assistance for folder access permissions and batch processing.
Common troubleshooting steps
AXMedia requests folder permissions on macOS
To read photos and create sorted folders in your chosen directory, macOS may prompt for folder access permissions. Click 'Allow' when prompted in System Settings > Privacy & Security > Files and Folders.
Why didn't some photos sort into location folders?
Sorting by Geolocation requires GPS coordinates inside the photo's EXIF metadata. Photos taken with camera location turned off or downloaded from social networks that strip EXIF cannot be sorted by location.
How do I report feedback on the macOS Beta?
You can submit feedback and screenshots directly through the Apple TestFlight app by clicking 'Send Beta Feedback', or email [email protected].
Where does AXMedia save my sorted files?
AXMedia saves output into an 'AXMedia_Sorted' folder inside your chosen Destination Directory, keeping everything organized and easy to find.
Still have questions?
Send us a message or feature suggestion and our development team will assist you.
Report an issue
Describe what occurred, your operating system, and the media file formats involved.
Suggest a feature
Have an idea for new sorting rules or conversion tools? We welcome your input.